Videovox Pro GBS series Podręcznik Użytkownika Strona 8
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2.1 Phone System Communication
This screen specifies the communications settings that TeleTellus pro uses to receive data from the phone
system. Generally the types of communications used may be a serial, Ethernet or file access. In general, the
settings should match the settings configured in the phone system.
If you are having difficulty with receiving data, you may first check
a. The phone system has been enabled to send call data for incoming and outgoing calls.
b. The communications link is connected for serial cables.
c. The local pc windows firewall setting has been adjusted for Ethernet links
d. The format of the data (date or type is correct and matches the phone system setting)
Check the SMDR error log file from the main screen menu View\SMDR error log to check if errors are
occurring for each time a call is received from the PABX. This may indicate an invalid setting.
If you require assistance please contact your authorized reseller, or GBS help desk on +612 8577 5033
- TeleTellus pro 1
- USER GUIDE 1
- Table of Contents 3
- 1. Overview 4
- 2. Setup 6
- 2.2 Email Server 9
- Test Email 10
- 2.3 Telephone Resources 11
- 2.3.2 Lines 12
- 2.3.3 DID / DDI 13
- 2.3.4 Extension 14
- 2.3.5 Departments 15
- 2.3.6 Groups 16
- 2.4 Call Charge Rates 20
- Setting up your call rates 22
- Carrier Trunk Line Charges 23
- 2.5 Privacy 25
- 2.6 Business Hours 25
- 3. Alarm and Notifications 26
- 4. Main screen - Monitoring 28
- 4.1 Report Data 29
- 4.2 Trend Graph 30
- 4.3 Report Date Range 31
- 4.4 Call Filter Settings 32
- 4.4 Print & Export 35
- 5. Reports 36
- Using the Report Builder 37
- Schedule Email Reports 38
- Call Filters 38
- Detail Settings 39
- 5.1.1 Output Report Format 40
- Summary Report 40
- 5.1.2 Trend 42
- 5.1.3 Detail Report 43
- 5.2 Phone Bill 44
- 6. Database Management 46
- 6.2 Auto Backup Databases 47
- 7. Troubleshooting 48
- 4. Errors and Data files 49
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